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HELP CENTER

How can we help?

Answers for the UltraNFC app and your PULSE: getting set up, installing frequencies, and what to do when something doesn’t work.

Getting started

The app, your account, and setting up a new PULSE.

Get the UltraNFC appInstall UltraNFC on an iPhone (through TestFlight) or an Android phone (Google Play or a direct download).
Set up a new PULSE (Device Setup)Device Setup installs the base software and a 100 Hz starter program on a new PULSE. It takes one longer install.
Your account in the app and on the websiteOne UltraDAO account works in the app and on the website. Your library follows the account, not the phone.

Using your PULSE

Holding your phone, installing a frequency, and the buttons and lights.

Troubleshooting

When an install fails, and keeping the app up to date.

Frequencies and your library

What comes with your account, gifts, and buying more.

What’s in your librarySingle-frequency programs come with every account. Burst programs and 39 Hz are bought or gifted. 100 Hz is always there.

Talk to us

When you need a person.

Get help from a personSend a report from the app or the website. A person reads every one and replies by email.