A person reads every report and replies by email. You can write from any of these:
- In the UltraNFC app: send a report from the app. It can include your recent install attempts and your app version, which often shows us what happened straight away.
- On the website, signed in: Report a problem. You can attach a screenshot.
- Can’t sign in? Use the contact form.
- Got an email from us? Just reply to it.
What helps us help you
- What you were doing, and the exact message the app showed. A screenshot is ideal.
- Your phone (iPhone or Android, and the model if you know it).
- The program you were installing, if it was an install that failed.
Before you write, the answer may already be here: try An install failed or search the help center.